Refund, Return & Exchange Policy

Pure Natural Herbs Ltd

At Pure Natural Herbs Ltd, customer satisfaction is extremely important to us. We are committed to providing high-quality herbal products and maintaining a clear, transparent, and fair return and refund policy so you can shop with confidence.

Overview of Our Return & Refund Policy

We offer a straightforward return and exchange process under the following conditions:

  • Return Window: Customers may request a return or exchange within 30 days from the date of purchase.

  • Product Condition: Items must be returned in their original condition, unused, unopened, and in their original packaging.

  • Opened or Used Products: Opened or used items are not eligible for return or exchange unless they were received damaged or defective.

  • Damaged on Arrival: If you receive a damaged product, please contact us immediately for assistance.

How to Request a Return or Refund

To initiate a return, refund, or exchange, please follow these steps:

  1. Email our customer support team at info@purenaturalherbsltd.com

  2. Provide your order number, product name, and quantity

  3. Clearly explain the reason for return or exchange

  4. Follow the instructions provided by our support team

Our team will guide you through the process to ensure a smooth resolution.

Policy on Opened & Used Products

Due to hygiene, safety, and quality control standards, opened or used products cannot be returned or exchanged unless the item was defective or damaged upon delivery. This policy ensures the safety and integrity of all our customers.

Exchange Policy

We do not charge any additional fees for exchanges. If you wish to exchange a product (subject to eligibility), we will assist you promptly. Your satisfaction remains our priority.

Refund Processing

  • All returned items are subject to inspection and approval by our quality assurance team.

  • Approved refunds will be processed within 3 business days after receiving the returned product.

  • Please allow additional time for your bank or payment provider to reflect the refund in your account.

  • Customers are responsible for return shipping costs unless the return is due to our error or a damaged product.